Gem Craze · Player support

Let's find your next move.

Help with chambers, progress, settings, and rewards. Email support@jestermedia.app to reach JesterMedia.

Before reinstalling: progress is stored locally. Tell us what is going wrong first so you do not lose unlocked levels while troubleshooting.

Gameplay & common questions

How do I play?

Drag a crystal horizontally or vertically through open cells. Align the entire piece with a portal of the same color to release it. Clear all pieces before the timer reaches zero. Pieces cannot rotate or overlap.

Why will a crystal not leave through an exit?

Its color must match the portal, and its full width or height must fit within that exit. Another crystal can also block the move. Slide other gems out of the way or approach the portal from a different position.

Why is an exit sealed in ice?

Some exits start frozen. The number on the ice counts how many crystals still have to leave the chamber before that exit thaws and can be used. Clear gems through the open exits and it will unseal on its own.

Do I have to watch an ad to restart?

The first restart of a chamber is free. After that, restarting the same chamber asks you to complete a rewarded video. Your tool charges are never spent by restarting.

How does the daily streak work?

Finishing a chamber on seven days in a row fills the satchel with seven more of every tool. Missing a day sends the track back to the start. The seven-day board on the title screen shows where you are.

Are there really 6,000 levels?

Yes. Five introductory layouts lead into 5,995 distinct generated chambers. Every level has a verified legal solution. Layouts are generated on your device and stay consistent when replayed. Later regions introduce larger boards, more colors, irregularly shaped gems, and chambers with a corner cut out of the board itself; difficulty can vary within a region.

What do Freeze, Drill, and TNT do?

You start with five of each, and they carry across chambers instead of resetting every attempt. Freeze stops the countdown for 15 seconds while you continue sliding gems; it cannot be stacked. Drill removes the single gem you tap. TNT removes every gem of the tapped color. The timer pauses while you choose a target and while the mining animation plays. Tap Cancel or the selected tool again to cancel without spending a charge. When a tool runs out you can watch one rewarded video for a single charge, or three in a row for three charges.

Is there an Undo?

No. Gem Craze has no undo. A slide is final, and gems cleared by Drill or TNT are gone for good, so it is worth planning a route before committing to it.

What happens when time runs out?

If a rewarded video is available you can watch one for a 30-second continuation on the same board, once per attempt, or watch one to restart the chamber from the beginning. A reward is granted only when the ad confirms it was earned. You can always return to the trail without watching anything.

An ad did not load or I did not receive the reward. What should I do?

Ads require an internet connection and may be unavailable. Let a rewarded video finish and use its close control to return to the game. If the reward still fails, send us your level, device model, app version, and the approximate time it happened. You can always return to the trail without watching anything.

Does Gem Craze work offline?

All 6,000 puzzles work offline. Ads and analytics require connectivity. No account is needed to play.

How is progress saved?

Unlocked levels, gem dust, and preferences are saved on your device. Your current attempt may restart after closing the app. There is no cloud sync or account-based restore. Deleting the app can remove progress, so contact support before reinstalling to troubleshoot.

What is gem dust used for?

Gem dust is a local reward counter earned by finishing chambers. In the current version, it is not a currency you buy, spend, transfer, or redeem for money.

Can I turn off sound, haptics, or analytics?

Yes. Open Settings from the gear on the title screen or from the pause menu to change sound, haptics, or Share gameplay analytics. Ad privacy choices appears when required by the consent service. Website privacy choices are separate from these app settings.

Which devices are supported, and where can I download it?

Gem Craze is being prepared for iPhone and iPad running iOS 17 or later. The product page will link to the App Store when the release is available. No Android release is currently listed.

Report a problem

Include your device model, iOS version, Gem Craze version, chamber number, and the steps that led to the issue. A screenshot can help; avoid including personal information.

Privacy or data requests

See the privacy policy and your choices, or email us with “Gem Craze Privacy” in the subject.