We're here to help. Whether you've found a bug, have a question about your library or backup, or want to suggest a feature, reach out and we'll get back to you quickly.
Frequently Asked Questions
Do I need an account?
No. Motlio works fully without one, and everything stays on your device. Sign in only if you want a backup or want to use the same library on another phone.
How do I back up my library or move it to a new phone?
Open Settings → Backup & Sync and sign in with Apple, Google or email. Your shelves, entries and their photos back up and sync whenever you open or leave the app. On the new phone, sign in with the same method and your library comes down. Photo albums stay on the device they were made on.
Can I use the same library on iPhone and Android?
Yes. Sign in with Google or email on both. Sign in with Apple only works on iPhone, so if that's how you signed up, add Google or email under Settings → Backup & Sync → Ways to Sign In first.
What if I lose access to my Google or Apple account, or change my email?
Add a second way to sign in under Settings → Backup & Sync → Ways to Sign In. Your library belongs to your Motlio account, not to any one sign-in, so any method on the account opens it. If you use email and password, you can change the address there too; we send a confirmation link to the new address first.
How do I add something to a shelf?
Tap + on a shelf, then search by title or scan the barcode. Motlio fills in the cover and details from public catalogs, and you can edit anything before saving. You can also add an entry by hand.
How do photo albums work?
Create a trip, growing-up or event album and choose photos from the picker, or let Motlio gather every photo taken between two dates. Albums keep when and where each photo was taken, and stay on your device.
How do I change the look of my library?
Settings → Library Theme. Choose from twenty themes in light or dark, turn shelf lighting on or off, and pick realistic or illustrated shelving. Seasonal themes can switch on their own.
What does Motlio Pro include?
Motlio Pro is a one-time purchase that removes ads everywhere in the app and lets you use any photo as a shelf's backdrop. To restore it on a new device, open Settings and tap Restore Purchase while signed in to the same App Store or Google Play account.
Can I export my library?
Yes. Settings → Export saves everything as Markdown or JSON, whether or not you have an account.
How do I delete my Motlio account?
In the app, open Settings → Backup & Sync → Delete Account and Cloud Data. This permanently deletes your account and everything backed up to it, right away. Entries on your device stay until you delete the app.
If you can't open the app, email
support@jestermedia.app from the address on your account with the subject "Motlio Account Deletion". We'll delete your account, your backed-up shelves, entries and photos, and confirm within 30 days. Nothing is kept afterward except records Apple or Google keep for purchases.
For how Motlio handles your data, read the Motlio Privacy Policy.