PlainStitch Support.
For the fastest help, include your device model, iOS or iPadOS version, whether you imported a PDF, photo, or pasted text, and what happened before the issue appeared.
General Support
Questions about importing patterns, translations, guided mode, accounts, or project setup.
support@jestermedia.app →Report a Bug
Tell us the import type, pattern length, error message, and whether the issue repeats.
Send bug report →Feature Request
Share the crochet workflow problem you want PlainStitch to handle better.
Send idea →Billing & Premium
PlainStitch Premium billing, cancellations, and refunds are managed by Apple through your Apple ID.
Apple billing help →Common Questions
What file types can I import?
PlainStitch supports PDF imports, photo imports, and pasted pattern text. If OCR from a photo looks wrong, try a brighter image with the pattern held flat.
Does PlainStitch change the designer's pattern?
No. PlainStitch is designed to explain the original instructions more clearly while preserving the designer's structure, stitch counts, and order.
Why did PlainStitch flag an instruction?
A warning means the original wording, OCR result, repeat structure, or stitch count may be ambiguous. Review the original pattern before relying on that step.
How do I cancel PlainStitch Premium?
Open Settings on your iPhone or iPad, tap your Apple ID, choose Subscriptions, select PlainStitch, then cancel the subscription.
How do I restore Premium?
Open PlainStitch, go to the Premium or account area, and use Restore Purchases. Make sure you are signed in with the same Apple ID used for the purchase.
How do I delete my account or projects?
You can delete local projects inside the app. For account deletion help, use the in-app account deletion option if available or email support@jestermedia.app.