We're here to help. Whether you've found a bug, have a question about Scenation+, or just want to suggest a feature — reach out and we'll get back to you.
Frequently Asked Questions
How do I cancel my Scenation+ subscription?
On iPhone or iPad, open Settings → Apple ID → Subscriptions → Scenation+ → Cancel Subscription. On Android, open Google Play → profile icon → Payments & subscriptions → Subscriptions → Scenation. You'll retain access until the end of your billing period.
How do I delete my account?
Open Scenation → go to your Profile tab → scroll to the bottom → tap Delete Account → type DELETE to confirm. This permanently removes your account and all associated data immediately.
Why isn't my area showing events?
Scenation covers live events in cities across the country, and we're adding new ones all the time. Make sure location permission is enabled in your device settings. If events still aren't showing, try refreshing by pulling down on the event list.
I'm not receiving push notifications.
Go to your device notification settings for Scenation and make sure notifications are allowed. Also ensure you've opted in to notifications within the app.
How do I restore my Scenation+ purchase on a new device?
Open Scenation → go to the subscription screen → tap Restore Purchases. Make sure you're signed in to the same App Store or Google Play account that originally purchased the subscription.
Can I use Scenation without creating an account?
Yes! You can browse events as a guest without signing in. Creating an account lets you save events and sync preferences across devices.